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Hospital improvements put in place following CQC criticism

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North Cumbria Integrated Care NHS Foundation Trust has made a number of improvements in their Accident and Emergency departments following an inspection by care regulators. 

The Care Quality Commission (CQC) made unannounced inspections to the accident and emergency departments of the Cumberland Infirmary and the West Cumberland Hospitals in February this year.

Overall, the service on both sites was rated as ‘Requires Improvement’.

The CQC did not cover all key lines of enquiry but looked specifically at the ‘Safe’ domain and aspects of both the ‘Responsive’ and ‘Well led’ domains. Therefore this was a limited inspection.

The ‘Responsive’ and ‘Well led’ domains were both rated as ‘Requires improvement’ and the ‘Safe’ domain was rated ‘Inadequate.’

The Trust took immediate action in relation to some of the concerns that were highlighted by inspectors and developed an action plan to address all issues raised.

The main issues that were raised by inspectors were:

- Paediatric Cover in the A&E department.

- Training for staff in safeguarding, deteriorating patients and information governance.

- Patient flow and waiting times.

Lyn Simpson, who was appointed as Chief Executive of North Cumbria Integrated Care NHS Foundation Trust in January said:

“We are sorry that the findings of the CQC report are clearly below the standards we expect for our patients.

“The report clearly identified the areas where significant improvements are required in relation to processes in place in the Trust to ensure our A&E services are safe and effective for our patients.

“Immediately following the inspection we have maximised our paediatric nursing capacity and ensured consultant cover is available across both A&E sites. Whilst we continue to actively recruit additional paediatric nurses to improve the experience for paediatric patients, the Emergency department teams are working hard to ensure that they maintain the flow through the departments and minimise waiting at every step of the process.

“Whilst acknowledging the outcomes of the report and moving rapidly to improve the position, I’m confident that through the continued hard work and dedication of our staff we will achieve the improvement required ensuring we will provide the very best services for our patients.”

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Cleator Moor | Cumbria: Little Ireland: Hospital improvements put in place following CQC criticism
Hospital improvements put in place following CQC criticism
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Cleator Moor | Cumbria: Little Ireland
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